Straight answers about quotes, surveys, products and payments. If your question is not here, call us on 020 8478 4121.
Which areas do you cover?
We survey and install across the whole of London and neighbouring areas. Our base is in East Tilbury, Essex. If you are unsure whether you are in range, just ask.
Is the quote really free?
Yes. Quotes are free and there is no obligation to go ahead. We visit, measure up and then send you a written quotation so you can compare it in your own time.
How does the process work?
Tell us what you are planning, we arrange a measured survey, and you receive a written quotation with the product options explained. Once you have chosen your frames, glass, finish and hardware, we confirm the order, manufacture to the survey sizes and fit everything with care.
Why do you need to survey my property?
Every installation begins with a survey so the product suits the opening and the home. We check sizes, the condition of the opening, angles on bay windows and how the new frames will sit with the rest of the property before anything is ordered.
Are you FENSA registered?
Yes. As a FENSA registered installer we can self-certify that replacement windows and doors meet Building Regulations, so you do not need to apply to your local council separately. You receive a certificate once the work is registered.
Which window and door systems do you use?
Many of our PVCu windows and doors are built around Selecta Systems profiles, including Advance 70 options for clean sightlines, insulation and everyday durability. We also supply composite and aluminium doors where they suit the brief.
Can I choose a colour other than white?
Yes. Colourfoil finishes are available for modern and traditional homes, so the frames can be matched to the style of your property. We can send finish guides before your survey.
How secure are the windows and doors?
Security is part of every specification. We explain the locking, glazing and hardware options before you order so you know exactly what is fitted and why.
How do deposits and payments work?
We explain deposit, staging and payment timing in writing before any order is placed, so there are no surprises. Ask us about staging a larger project across rooms or phases to suit your budget.
What guarantee do I get?
Guarantee terms depend on the product and system chosen and are set out in writing with your quotation, so you can see what is covered before you commit.
How long does an installation take?
It depends on the size of the job. A single door or a few windows is very different from a conservatory or extension. We give you a realistic timescale with your quotation and agree the fitting date with you.
Do you work with landlords and developers?
Yes. As well as homeowners, we work with landlords and small developers on replacement windows, doors and roofline for rental and refurbishment projects.
What happens after the installation?
We stay available for product questions after the work is complete. If anything comes up, call or email us.
